Refund Policy
Effective: August 20, 2026
Short version: unspent Credits are refundable within 14 days. Spent Credits are not. Subscriptions can be cancelled any time and you keep access until the period ends.
Purchases are processed by Creem (Armitage Labs OÜ, Estonia), the merchant of record for your transaction. Refunds are issued through Creem, but you request them from me: support@aixx.app.
Credits
| Situation | Refundable? |
|---|---|
| Credits you bought and haven't spent, within 14 days of purchase | Yes, in full |
| Credits you've already spent on cosmetics, rooms, AI features, or Supporter time | No — they've been consumed |
| Partially spent purchase, within 14 days | The unspent portion |
| Credits earned by playing | Not applicable — nothing was paid for them |
| Credits on an account closed for breaking the Terms of Service | No |
Refunds go back to the original payment method. Once a refund is issued, the corresponding Credits are removed from your balance.
Supporter subscriptions
Cancel any time, from inside your account — Settings → Subscription. You can also use the Creem customer portal linked on your receipt.
- Cancelling stops the next renewal. Your Supporter benefits continue until the end of the period you already paid for.
- First-time subscribers can get a full refund within 14 days if you're not happy with it.
- Renewals are not refunded after the 14-day window, but you can cancel so it doesn't happen again.
- If a renewal charged you unexpectedly — for example you thought you had cancelled — tell me. I'd rather refund it than argue about it.
If you're in the EEA or UK
You normally have a 14-day right to withdraw from a distance contract. For digital content delivered immediately, that right ends once delivery begins, if you asked for immediate delivery and acknowledged losing the right — which is what you're asked to confirm at checkout.
The 14-day policy above is offered on top of that, for unspent Credits and first-time subscriptions. Your mandatory statutory rights are not affected by anything in this policy.
Things that don't get refunded
- Credits already spent
- Cosmetic items already unlocked
- AI feature usage that has already run — the compute was purchased and consumed on your request
- Accounts closed for cheating, abuse, or other breaches of the Terms of Service
How to request a refund
Email support@aixx.app with:
- The email address on your AIXX account
- The receipt or order number from Creem
- One line on what you'd like refunded
That's all I need. No form, no reason required for the 14-day cases.
I reply within 3 business days. If I don't, Creem may issue the refund on my behalf — so you're not stuck either way.
Chargebacks
If something's wrong, please email me first. A chargeback takes weeks and usually gets your account suspended automatically while it's investigated. A refund takes a couple of days and doesn't. I'd rather just fix it.
Contact
AIXX · support@aixx.app · https://aixx.app